MEMBER HANDBOOK

MEMBER HANDBOOK CONTENTS: 

         Operational Procedures

  • Hours of Operation
  • Membership
  • Attendance
  • Health and Safety
  • Personal Conduct
  • Right of Appeal
  • Member Advisory Council
  • Complaint Process
  •  Visitors and Solicitations
  • Parking
  • Use of Facility by Outside Organizations

SENIOR CENTER SERVICES

  • Social Services
  • Health, Wellness, Fitness
  • Trip & Travel Information
  • Memory Lane Adult Day Program
  • Program Services
  • Volunteer Opportunities
  • Transportation Services
  • Senior Community Café

 

OPERATIONAL PROCEDURES

 1.         Hours of Operation

  • The usual hours of the Wallingford Senior Center are 9:00 a.m. to 4:00 p.m., Monday through Friday, except holidays. The telephone lines open for the Transportation Department at 8:30 a.m. The Reception Desk opens at 9:00 a.m.  Occasional programs may be scheduled during evening and weekend hours.
  •  The Wallingford Senior Center may be closed for inclement weather or other emergencies. In this event, an announcement will be made on WFSB-Ch. 3, WVIT-Ch. 30, and WTNH-Ch. 8.

2.         Membership

  • Membership is open to residents of Wallingford, age 60 and over. Proof of Wallingford residency is required.
  • Registration and a membership photo ID card are required to participate in most Wallingford Senior Center activities, to receive the monthly newsletter, and to receive the special member fee for events, classes, activities or trips. There is NO membership fee; however, donations are appreciated and are used to fund programs. Registrations are conducted on an on-going basis.
  • Membership must be renewed on an annual basis during the month of the original member registration.

3.         Attendance

  • Members whose spouses are under age 60 may accompany them if they wish.
  • Guests, non-residents, and persons under age 60 are welcome to visit as long as it does not interfere with member use of the facility. Children should not be left unattended at any time.
  • Non-members age 60 and over will be charged a higher fee for events, classes, activities, or trips. They may participate only if space remains after registered members have been accommodated.
  • Participants are required to sign-in or scan-in daily for attendance purposes.
  • The Wallingford Senior Center is handicapped-accessible with programs designed for the independently functioning older person. The Wallingford Senior Center Executive Director, in consultation with staff members, reserves the right to assess the ability of potential participants to safely and appropriately use the center. This is in order to insure the health and well-being of all attendees.
  • A home health aide, companion, escort or family member may accompany a member requiring assistance for his/her participation.
  • Individuals with problems that cannot be managed by staff, health aide, or other members will be excluded from participation. These problems include, but are not limited to:
Poor personal hygiene Inability to feed oneself
Abusive or harmful behavior Inability to toilet independently
Prescription drug monitoring Chronic unmanageable incontinence
Drug or alcohol abuse Cognitive impairment
Regular occurring seizures Behavioral health problems
Wandering Chronic contagious disease
  • Members of the Wallingford Senior Center who move from Wallingford may request to continue their membership for as long as it is renewed annually (photo I.D. required). No transportation will be provided to/from the Wallingford Senior Center.  Any person who has held membership in the Wallingford Senior Center prior to the initiation of the above rule (February 2003) may apply for re-instatement by presenting proof of such membership to the WSC Executive Director.

4.  Health and Safety

  • Electric wheelchairs or carts are allowed within the Wallingford Senior Center.
  • Members who need emergency medical attention will not be transported to the doctor or hospital by the Senior Center mini-bus or any member of the staff.
  • Members who are fully conscious may refuse medical assistance only after the ambulance has arrived and/or a waiver is signed.
  • Members must have emergency information on file in the office in the event of a serious medical emergency. Members and their families should be aware, that in the event of an emergency, the staff would call 911 and notify the emergency contact.
  • Fire drills are conducted on a regular basis. All occupants are required to participate.
  • Food and beverages are permitted only in the Great Room, Lake View Café, or Activity Room. A staff member may grant prior approval for food in other areas.
  • Pets are not permitted inside or outside the facility except for certified animals during approved programs.
  • Alcoholic beverages are not permitted within the building or on the grounds.
  • The Wallingford Senior Center is a NO SMOKING facility.

     

5.   Personal Contact

Persons creating serious disruption may be asked to leave the Senior Center by a member of the staff. If the person does not leave voluntarily, a member of the staff shall take appropriate measures to have the person removed.

The Wallingford Senior Center Executive Director may exclude any person who repeatedly and intentionally does not follow the policies established for the health, safety, and well-being of all the members. Actions leading to exclusion are as follows:

  • Carrying a dangerous object, firearm, knife, etc.
  • Using obscene or profane language or gestures or verbally abusing other members.
  • Intentionally causing or attempting to cause physical injury to another person, except in self-defense.
  • Repeatedly and intentionally disobeying rules and regulations as outlined in these policies.
  • Possession of, or use of, illegal drugs or alcoholic beverages.
  • Sexual harassment of a verbal, written or physical nature.
  • Stealing, or theft of any kind.

6.  Right of Appeal Following Exclusion

The excluded person may request, in writing, a meeting/hearing with the Wallingford Committee on Aging (WCOA). The request must be forwarded within ten working days of the exclusion and directed to the President of the Board of Directors of the Wallingford Committee on Aging, Inc.

  • A written notice of the hearing containing the date, time, and place shall be sent to the petitioner at least five working days prior to the hearing.
  • The WSC Executive Director shall notify the Wallingford Committee on Aging of the circumstances and rule violations for the exclusion, including a written narrative of the events leading to exclusion, the names of any witnesses, and copies of any statements or affidavits made by the witnesses.
  • The Wallingford Committee on Aging may be represented by an attorney.
  • The Wallingford Committee on Aging shall keep a verbatim record of the hearing. The excluded person shall be entitled to a copy of that record.
  • The excluded person shall have the right to testify and produce witnesses and other evidence in his or her defense at the hearing.
  • The excluded person may be represented by any third party of his/her choice, including an attorney.
  • Any witnesses may be asked to appear in person to testify against the excluded person.
  • The Wallingford Committee on Aging will notify the excluded person of its decision by certified mail, return receipt requested, within five working days. The decision will contain the reasons on which the decision was based.

 7.   MEMBER ADVISORY COUNCIL

  • The Wallingford Senior Center Member Advisory Council (MAC) was organized in February, 2001 following approval of the Wallingford Committee on Aging, Inc.
  • The Member Advisory Council informs and advises the WSC Executive Director regarding Senior Center operations and programs, participant and community needs, and shares information on participant satisfaction with current services and activities.
  • The Council is comprised of fifteen (15) Wallingford Senior Center members representing varied program areas. The Council elects a President, Vice President, and Secretary, annually.
  • The Council meets monthly on the first Friday of the month at the Wallingford Senior Center. Staff and the WCOA are represented at each meeting as ex-officio members.
  • The Council addresses issues of concern conveyed to them by any member. The issues may be presented personally or by placing a written note in the MAC suggestion box. The agenda and minutes of each meeting are posted on the Member Advisory Council bulletin board at the Senior Center.
  • Additional information is contained in the Purpose and Rules of Operation and the minutes of the Member Advisory Council on file in the Senior Center office.

 8.  Complaint Process

  • Members experiencing a problem, or who are involved in a dispute, should discuss the issue in private with the WSC Executive Director or a staff member who will forward it to the Executive Director.
  • If a satisfactory verbal response is not received from the staff, members may contact the Member Advisory Council.
  • If the concern has not been satisfactorily addressed by the staff or the Member Advisory Council, the Complainant has the right to contact the Wallingford Committee on Aging, Inc.

9.  Visitors and Solicitations

  • Soliciting, selling, or collecting money or other items within the Wallingford Senior Center is not permitted unless it is part of a fundraising project or event sponsored or approved by the Wallingford Senior Center.
  • Posters advertising events of organizations are allowed on the bulletin board only with the pre-approval of the Wallingford Senior Center Executive Director or staff designee.
  • Visits by candidates for public office and distribution of political literature are allowed by scheduling in advance with the WSC Executive Director. Candidates for office may speak to a group or individuals. Each candidate may visit once during a campaign.
  • Petitions of a legislative nature may be circulated only after notifying the WSC Executive Director of the petition.

 

10. Parking

  • Parking for all staff, members, and visitors in the Wallingford Senior Center parking lots are on a first-come, first-served basis.
  • Parking is not allowed in unauthorized areas surrounding the building. Violators will be asked to remove their vehicles or these vehicles will be towed at the owner’s expense.
  • Handicapped parking spaces are available on a first-come, first-served basis for the person whose name appears on the required handicapped-parking permit. This must be displayed in the window of the vehicle.
  • Consideration should be given to the variety and severity of others’ disabilities when choosing a handicapped-parking place.

11. Use of Facility for Community Meetings and Events

When the facility is not being used for Wallingford Senior Center activities, it is available for events and groups sponsored by the Town of Wallingford departments, subject to guidelines adopted by the Town of Wallingford.

Please refer to the separate document “Application for Town Department Use of the Senior Center Facility” available at the Wallingford Senior Center Reception Desk.

 

 Senior Center Services

1. SOCIAL SERVICES

 A full range of social services is provided by the staff Social Worker at the Wallingford Senior Center. Listed below are some of the services available:

 Health insurance counseling

  • Assessments for program eligibility for State, Federal and local programs
  • Assistance with housing options
  • Education and updates on entitlement programs
  • Assistance with program applications
  • Community outreach
  • Family and caregiver information and referral
  • Advocacy for senior benefit programs

Seniors, their families, or caregivers may make an appointment for a private consultation with the Wallingford Senior Center Social Worker by calling 203-265-7753

 2. HEALTH, WELLNESS, FITNESS

A. HEALTH SERVICE

  • Please call 203-265-7753 for additional information.
  • Walk-in visits, first-come, first-served.
  • A registered nurse  is at the Senior Center  Tuesday, Thursday and Friday, 9:30 a.m. to 12:30 p.m. A variety of services is offered

B. WELLNESS AND FITNESS

  • A variety of fitness classes and physical activities is a key component of Senior Center programming. There are fitness opportunities to meet each individual’s interests and abilities. Programs are conducted both on and off site depending on available resources.
  • A wide range of health-related topics is addressed throughout the year utilizing the diverse medical resources available in our community. Wellness maintenance is encouraged with the scheduling of cholesterol, hearing and vision screenings, and an annual flu vaccine clinic.  Guest speakers conduct lectures, workshops and discussions on a variety of mental and physical conditions throughout the year.

3.  TRIP AND TRAVEL INFORMATION

A.  ELIGIBILITY

  •   Day trips are open to registered members of the Wallingford Senior Center and their spouses.
  •    Overnight trips are open to registered members and their roommates.
  •    If space allows, non-members, age 21 or older, may register for a trip one week following the original registration date. Non-members will pay a small additional non-member fee.

B.   REGISTRATION PROCESS

  • Numbered tickets are distributed in the vestibule beginning at 8:30 a.m. to each person wishing to register for a trip. Members may register for one additional trip participant only. In this case, two consecutive numbers will be issued. The order for registration, which begins at 9:15 a.m., is according to the ticket number.
  • A current Senior Center membership ID card must be presented to register for a trip. If a member is registering for a spouse or friend, that person’s ID card must also be presented. Exception: A member may register a spouse without presenting the spouse’s ID card, but will be charged at the non-member rate.
  • Full payment must accompany registration, unless otherwise instructed. Cash or checks will be accepted for payment
  • If a person is not present at the time his/her number is called, he/she must take a new number or wait until all numbers have been called.

C.  TRIP CANCELLATION PROCESS

  • Participants must contact the Wallingford Senior Center if it becomes necessary to cancel for any reason.
  • When possible, the space will be filled by someone from the waiting list.
  • Participants may not transfer their reservation to a friend. All cancellations must be processed through the Senior Center.
  • There will be no refunds for those cancelling unless the reservation has been re-sold or the Senior Center receives a refund from the provider.
  • Refund checks for a cancellation will be issued after the date of the trip.
  • Participants going on extended trips are advised to purchase travel cancellation insurance. This information will be available during registration.

D. DEPARTURE PROCEDURE

  • Participants are requested to be at the Wallingford Senior Center at least 15 minutes before departure time for day trips and at least 30 minutes before departure for overnight trips.
  • Participants will board the motor coach as their names are called by the group leader in the order of the registration roster.
  • Participants with special needs must make those needs known at the time of registration.
  •  Participants may choose their seats as they board the motor coach.

E. RETURN PROCEDURE

  • Prior to the trip, participants are requested to arrange transportation home from the Senior Center if they do not drive.
  • Return times are always approximate. Every effort will be made to return to the Senior Center by the time designated during registration.

F. PARKING

  • When you are participating in a day, overnight, or extended trip with the Wallingford Senior Center, please park your vehicle in the south parking lot (the lot to the left as you come down the driveway). This leaves the main lot available for people who come to the Senior Center during the day. Parking is at the owner’s risk and the Wallingford Senior Center assumes no liability for vehicles.
  • Participants are encouraged to make arrangements for a drop-off and pick-up for themselves or their vehicles for long term trips.

G. SAFETY PROCEDURES

  • All member participants are required to carry their Wallingford Senior Center membership ID card that will provide information in the event of an emergency.
  • Non-members are required to provide emergency information prior to trip departure.
  • Participants with medical conditions that require frequent meals or water to take medication are responsible for bringing these along while traveling. Group leaders are not responsible for providing for these special needs.
  • There will be no smoking while on board the motor coach or within the group at any destination. Those wishing to smoke may do so out-of-doors or at rest stops.
  • There will be no consuming of alcoholic beverages while on board the motor coach.

H.   EVALUATIONS & REPORTING

  • Group leaders are required to file a report on the trip and on any incident or accident upon return.
  • Participants may be asked to complete an evaluation of the trip to assist staff with future planning, including any positive or negative comments.

4. MEMORY LANE ADULT DAY PROGRAM

A. ELIGIBILITY

  • The program is open to Wallingford residents, age 60 and over, who qualify following an assessment, interview and medical clearance.
  • Out-of-towners, age 60 and over, who qualify following an assessment, interview, and medical clearance, will be accepted on a space available basis at a higher daily fee.
  • An assessment interview of the physical, mental and social functioning of the potential participant will be conducted by the Memory Lane Program Coordinator with a family member in attendance.
  • The potential participant’s primary care physician will be asked to provide written medical information, including all medications, prior to acceptance.
  • Medical information must be updated as changes occur.
  • Trial visits are encouraged to enable staff to determine if potential participants are appropriate for the program.
  • Participants must be able to ambulate independently or with the assistance of a cane, walker, or wheelchair. They must be able to medicate, eat and toilette unassisted.
  • Participants may exhibit only mild dementia or memory impairment.
  • Participants must be able and willing to actively participate in program activities.
  • Those who are prone to wandering, antisocial, or violent behavior will not be considered.
  • Problems, incidents or accidents, which occur off site involving the participant, must be reported to the Memory Lane Program Coordinator prior to the next day of program service.

B.   ENROLLMENT PROCESS

  • Referrals may come from physicians, hospitals, family members or friends. Staff will screen potential participants.
  • The Memory Lane Program Coordinator will interview potential participants deemed eligible, with a family member in attendance.
  • Up to three trial visit(s) will be offered to potential participants.
  • The determination of whether it is necessary to have someone supervise the departure or arrival of a participant to and from their home will be made at the time of enrollment.
  • Applicants and their families will be notified if they are accepted into the program.
    •  

C.  DISCHARGE PROCESS

  • The participants will be referred to other programs or facilities when their decline in functioning prohibits meaningful and beneficial participation in the Memory Lane program.
  • Participants who have demonstrated improvement will be integrated into regular Senior Center activities or referred to other programs.
  • Prior notice of discharge will be given in order to provide time to make alternate arrangements for the participant.

D. ATTENDANCE

 If the participant is absent due to extended illness or other reason, he/she must receive clearance from their physician and be re-evaluated before re-entering the program. There is a limit to the length of time a space can be held, depending on current census and the waiting list. Returning participants will have first priority on the waiting list.

E. SUPPORTIVE SERVICES

  •  The Senior Center will provide for in town transportation to the Memory Lane program. The participant must be able to ambulate independently between their home and the bus. Drivers are strictly prohibited from entering a participant’s home to assist them.  The vehicles accommodate persons with disabilities.
  • The Senior Center periodically offers special events on-site, which may include Memory Lane participants.
  • The Senior Center periodically sponsors special events off-site. Memory Lane participants who wish to attend must be accompanied by staff or an escort in order to participate.

F. EMERGENCY POLICIES

  •  Family members and clients should be aware that in the event of a serious medical emergency, the staff would call 911 and initiate other appropriate procedures.
  • Participants who are fully conscious may refuse medical assistance only after the ambulance has arrived and/or a waiver has been signed.
  • Family members will be notified of incidents, accidents and emergencies.
  • Family members will be notified of early adjournment due to inclement weather or other emergencies.
  • Memory Lane is a program of the Wallingford Senior Center and may be closed for inclement weather or other emergencies. In this event, an announcement will be on WFSB-Ch. 3, WVIT-Ch. 30 and WTNH-Ch. 8.

G. FEES

  •  There is a nominal fee (call for prices) for Wallingford residents and a slightly higher fee for out-of-town participants, with billing at the end of each month for service in arrears. Payment is due upon receipt.

H. PROGRAM SUPPORT

  •  Memory Lane is a program of the Wallingford Senior Center and receives its major funding for staffing from the Town of Wallingford. The program is supplemented by participant fees, fundraising projects, and donations.
  • Participants may utilize transportation provided by family or friends in lieu of that offered by the Senior Center transportation program.
  • Participants may bring their lunch if they choose not to join the Senior Community Café or Lake View Café lunch programs.

5. PROGRAM SERVICES

A. Special Events

1. Eligibility
  • Special events are open to members of the Wallingford Senior Center and their non-member spouses.
  • Non-members may register, if space is available, beginning one week after the original reservation start date.
2. Reservations/Tickets
  • Reservations and/or ticket sales begin at 9:00 a.m. on the pre-announced date.
  • If a fee is required, it must accompany the reservation. Space will not be reserved without payment.
  • Reservations are accepted on a first-come, first-served basis. When all spaces are filled, a waiting list will be maintained.
  • Members may register for one additional participant only during the first week of registration.
  • Non-members will be charged a higher fee.
  • Reservations and/or tickets are non-transferable and non-refundable.
3. Cancellations
  • Cancellations must be made through the office. Cancellations will be filled first from the waiting list.
  • A refund will be issued only if the reservation can be filled from the waiting list.
  • An event may be cancelled due to insufficient interest or postponed due to weather conditions or emergencies. If an event is cancelled, refunds will be issued.
4.  Events Outside the Usual Operating Hours
  • Activities may be scheduled in the evening or on days when the Senior Center is usually closed.
  • Publicity will indicate the time when doors will open in addition to the start time for the event.

 

B. CLASSES, WORKSHOPS

1. Eligibility
  • Classes are open to registered members of the Senior Center. Non-members may register, if space is available, one week after the original reservation start date.
  • Class size may be limited due to space restriction, the type of activity or the requirements of the instructor or leader.

2. Fees

  • Classes that require a fee must be paid in advance.
  • Non-members will be charged a higher fee.
  • Class fees are non-refundable once the class or series begins.
  • Class fees are based on the costs incurred for the instructor, supplies and equipment.
  • A class or workshop may be cancelled due to insufficient interest or postponed due to weather conditions or unforeseen circumstances.

C. COMPUTER LEARNING CENTER

  •  The Computer Learning Center of Wallingford offers a variety of computer classes to adults aged 50 and over.
  • Volunteers staff and support the Computer Learning Center by teaching, coaching, planning, administering, or assisting in any way for the program to meet its objectives.

 D. BINGO

 1. Bingo Committee
  • A Bingo Committee consisting of a Chairperson and four Committee Members is elected annually by the bingo participants.
  • At least one month’s notice of elections must be given to the participants to allow adequate time for nominations.
  • The Committee is responsible for conducting each bingo session, usually held twice each week.
  • The Bingo Committee, including the Chairperson, is responsible for bringing problems to the attention of the staff and ensuring the orderly conduct of the games.
2. Rules of Play
  • Bingo is open to all registered members of the Wallingford Senior Center. Players must present their membership I.D. cards in order to purchase bingo cards.
  • Distribution of bingo cards will begin at 12:15 p.m. unless there is a delay due to a special circumstance at the Wallingford Senior Center. Bingo workers and disabled persons may receive their cards prior to the general distribution.
  • Each player may purchase one card for $1.00. Up to four (4) additional cards may be purchased for an additional $.50 each. Each player may play a maximum of five (5) cards.

E. Lake view Café

 Members and guests are welcome at the Lake View Café for breakfasts and lunches. A variety of freshly made items are offered at reasonable prices. The café is open Monday through Friday, from 9:00 a.m. to 1:00 p.m., and for Thursday evening suppers, April through October (by advanced ticket sales).

6. VOLUNTEER OPPORTUNITIES

 The mission and goals of the Wallingford Senior Center are achieved with the assistance of numerous volunteers demonstrating a wide variety of skills, talent and experience.

Challenging and creative positions are available throughout the Wallingford Senior Center on an on-going or one-time basis.  Positions include instructors, group leaders, entertainers, receptionists, and program assistants.

 

VOLUNTEER DEFINITION: A Wallingford Senior Center volunteer is someone who serves in a position at the direction of and on behalf of the Wallingford Senior Center without receiving or expecting to receive monetary compensation.

 POSITION DESCRIPTION: A written position charter will be developed for each volunteer position which will be reviewed periodically to reflect changes in responsibility. A copy of the position description will be given to a prospective volunteer and discussed.  Persons shall not represent themselves to the public on behalf of the Wallingford Senior Center unless they have reached an agreement about the services they will perform.

DEVELOPMENT: Orientation, training, and informational updates consistent with the vision, mission, and goals of the Wallingford Senior Center shall be provided to all volunteers to enhance their ability to effectively perform their position responsibilities.

SUPERVISION AND SUPPORT: Each volunteer will have a supervisor, either a staff member or volunteer. Volunteers are encouraged to discuss any ideas, concerns, and/or suggestions about their work with their supervisor.  Both volunteers and supervisors have the right to request a change in responsibilities.

PROGRESS REVIEWS: Volunteers and their supervisors will review progress on a regular basis. The reviews will be based on the volunteer position description and the mission and goals of the Wallingford Senior Center.

RESPONSIBILITIES: Volunteers must keep their own record of hours on forms provided by the Wallingford Senior Center. These records must be turned in to the main office at the end of the year.  Volunteers must wear an identifying volunteer badge while performing their duties either within or outside of the Wallingford Senior Center.  A volunteer must communicate to the supervisor any request for leave of absence or a notice of resignation.

RESOLUTION OF PROBLEMS: All problems and conflicts should be resolved by the volunteers and their supervisors as they occur or during progress interviews. If efforts to resolve them are not successful, the matter should be discussed with the WSC Executive Director.

RECOGNITION AND AWARDS: Volunteer recognition will be held annually at which time volunteers who meet the minimum criteria set by the WSC Executive Director will be honored for their contributions to the Wallingford Senior Center. Volunteer service hours will be tabulated on an annual basis.

A volunteer packet containing detailed information will be made available to each volunteer.

7. TRANSPORTATION SERVICES

 A. ELIGIBILITY

  •  The Senior Center transportation system may be used by Wallingford residents, age 60 and over, who do not drive their own vehicles or who cannot access a public transportation system to reach their desired destination.
  • Those who do own their own vehicles may use the system on a temporary basis if their vehicle is in for repairs, if inclement weather prevents them from driving safely, or if they are experiencing a temporary disabling condition.

B. SPECIAL ASSISTANCE

  •  Physically frail individuals may enter and exit the vehicles using assistive devices such as canes or walkers with minimum assistance from the driver and/or transportation escorts. Individuals in wheelchairs will receive assistance to enter the wheelchair lift that will be secured by the driver and/or transportation escorts.
  • This transportation system is curb-to-curb service. The drivers and/or transportation escorts are not allowed to assist individuals to enter or exit their homes.
  • Electric wheelchairs or carts can be accommodated. Please note when making a transportation reservation.
  • Riders must be capable of entering and exiting the vehicles and their homes on their own or with the assistance of a personal escort.
  • Shoppers are limited to two bundles each (2 large, up to 4 small), excluding a carry-on. Drivers and/or transportation escorts will load bundles on and off the vehicle; they may carry them to/and from the door but not into an individual’s home.

C. DESTINATIONS

Destinations, in order of priority, within the Town of Wallingford include:

  • To and from the Senior Center and the Memory Lane Program;
  • Medical appointments (not emergency medical transportation);
  • Grocery shopping;
  • Travel to appointments (bank, hairdresser, lawyer, business, and bill paying);
  • Visiting friends (at home or at nursing homes)
  • Participation in special activities or group services scheduled through the Wallingford Senior Center.

The current schedule is available from the Wallingford Senior Center Transportation Department and/or Reception Desk. It is frequently updated to reflect changing needs.

The vehicles may provide service in or out-of-town to special destinations approved by the WSC Executive Director. They may include, but may not be limited to: the State Capitol, surrounding senior centers, or a special event.

D. HOURS OF OPERATION

  • The transportation system runs from 8:30 a.m. to 4:00 p.m., Monday through Friday. All appointments should be scheduled between 10:30 a.m. and 2:30 p.m.
  • The WSC Executive Director must approve use of vehicles for hours other than the above.
  • In the event of inclement weather, watch WVIT-Ch. 30, WTNH-Ch. 8, or WFSB-Ch. 3 for information on the cancellation of activities at the Wallingford Senior Center. If the center should remain open in questionable weather, consider safety issues and remain at home. Every effort is made to reschedule to a later date any event or activity that may be postponed.

E. RESERVATIONS

  • Transportation reservations require a two-day notice by contacting the Wallingford Senior Center Transportation Department.
  • Reservations will be accepted on a first-come, first-served basis, with consideration given to priority destinations and as the schedule allows.
  • Drivers and/or transportation escorts are not responsible for transportation scheduling. To ensure proper service, contact the WSC Transportation Department and/or Reception Desk. DO NOT make reservations or cancellations with the drivers.
  • Every effort will be made to accommodate an individual’s appointment(s); however, an alternative time may be suggested in order to better serve all the requests.

F. CANCELLATIONS

  • If transportation should be delayed due to unforeseen circumstances or an emergency, every effort will be made to contact an individual directly.
  • If it becomes necessary to cancel a reservation, please call as soon as possible. The staff will be available to take phone calls at the Senior Center beginning at 8:30 a.m.
  • If transportation should be cancelled due to inclement or dangerous weather, it will be announced on WVIT-Ch. 30, WFSB-Ch. 3, and WTNH-Ch. 8.

G. SAFETY

  •  All passengers are required to wear seat belts when riding in vehicles. The driver and/or transportation escort will assist as needed.
  • The vehicles are not available for emergency medical transportation.
  • The driver may refuse to transport a passenger, after contacting the Wallingford Senior Center, in the following situations:
  • The individual appears too ill to be transported.
  • Sidewalks or driveways are unsafe for walking due to ice or snow accumulation.
  • The driver and/or transportation escort must secure all wheelchairs and carts.

H. PROGRAM SUPPORT

  •  The Transportation Department program receives its major funding from the Town of Wallingford and is supplemented by donations.
  • The vehicles are leased by the Town of Wallingford from the Greater New Haven Transit District (GNHTD)
  • Donations for transportation by participants are appreciated.

I. GRATUITIES

  • The drivers and/or transportation escorts may not accept gratuities.

J. PASSENGER RULES

  • Timeliness: Drivers will wait five (5) minutes after the scheduled pick up and/or departure time, blow the horn twice, and wait two (2) minutes longer and inform the Senior Center they are leaving and who is not yet on the bus. If you are not on time, and the bus leaves without you, it is your responsibility to find a ride to your destination.
  • No loud and/or disruptive behavior is allowed.
  • All communications should be addressed to the Wallingford Senior Center Transportation Coordinator, or designee.

 8. SENIOR COMMUNITY CAFE

A. ELIGIBILITY

  •  The Senior Community Café is offered to all persons age 60 or over and their spouses, regardless of age.
  • Persons under age 60 may participate as guests with prior notice made to the Senior Community Café Site Manager.

B. RESERVATION PROCESS

  • Reservations must be made at least 24 hours in advance with the Senior Community Café Site Manager.
  • Reservations may be made in person or by phone by calling 203-265-3508, between the hours of 9:00 a.m. and 11:00 a.m.
  • Reservations will be taken on a first-come, first-served basis. If the demand exceeds capacity, persons may place their name on a waiting list. Persons on the waiting list will be accommodated if a cancellation should occur.

C. CANCELLATION PROCESS

  • Cancellations of reserved meals must be made as soon as possible, at least 24 hours in advance, with the Senior Community Café Site Manager, either in person or by phone.

D. SEATING

  • Reservations may be confirmed by obtaining a lunch ticket at the Senior Community Café desk by 10:45 a.m. on the day of the meal. Participants may pick up only their ticket and that of their spouse or one friend.
  • Seating is on first-come, first-served basis. There is no reserved seating.
  • Participants should plan to be seated by 11:30 a.m.; lunch is served at 11:45 a.m.

E. DONATIONS

  • The requested donation for eligible participants is posted at the Senior Community Café desk.
  • Each participant may deposit his/her donation in a closed lockbox.
  • Guests under age 60 are required to donate the full non-subsidized cost of the meal, which is posted at the Senior Community Café desk.
  • Participants who cannot make the requested donation may contribute what they can.

F. MENUS, HEALTH & SAFETY INFORMATION

  • Menus are announced each month and are posted at the Senior Community Café desk and in the newspapers.
  • Entrees and eating utensils are not to be removed from the Senior Center building. The participants may remove bread, fruit and milk only from the building.

G. HOME DELIVERED MEALS

  • Meals may not be ordered for take-out. The only exception is when regular participants are temporarily confined to home; someone may bring them their meal each day for up to a limit of five days.
  • Meals on Wheels service is available for those who are confined at home permanently or for a long period of time.

H. RESOLUTIONS OF PROBLEMS

  •  Comments and suggestions regarding the meals should be directed to the Senior Community Café Site Manager.
  • Complaints and disputes arising over the meal program should be handled first by the Senior Community Café Site Manager and then by the Wallingford Senior Center Executive Director.

I. CLOSINGS

  • Cancellation of the meal program due to storms or an emergency will be announced on specific TV stations and other media as soon as possible.
  • Participants should be aware that a meal that was to be served on a snow or storm day during which the site was closed would be served on the following day.
  • Reservations made for the snow or storm day will be honored on the first day the site is re-opened. Those who did not have a reservation for that day will be served only in the event that there are cancellations.
  • Closings usually mean a disruption in the menu pattern for two days. Contact the Senior Community Café Site Manager with questions regarding reservations or men