See newsletter for current transportation schedule and routes.

I.          ELIGIBILITY

A.    The Senior Center transportation system may be used by Wallingford residents age 60 and over who do not drive their own vehicles or who cannot access a public transportation system to reach their desired destination.

B.     Those who do own their own vehicles may use the system on a temporary basis if their vehicle is in for repairs, if inclement weather prevents them from driving safely or if they are experiencing a temporary disabling condition.

II.         SPECIAL ASSISTANCE

A.    Physically frail individuals may enter and exit the vehicles using assistive devices such as canes or walkers with minimum assistance from the driver.  Individuals in wheelchairs will receive assistance to enter the wheelchair lift that will be secured by the driver.

B.     This transportation system is curb-to-curb service.  The drivers are not allowed to assist individuals to enter or exit their homes.

C.    Electric wheelchairs or carts can be accommodated.

D.    Riders must be capable of entering and exiting the vehicles and their homes on their own or with the assistance of an escort.

E.     Shoppers are limited to two bundles each, excluding a carry-on.  Drivers or transportation aides will load bundles on and off the vehicle; they may not carry them into an individual’s home.

III.        DESTINATIONS

A.    Destinations, in order of priority, within the Town of Wallingford include:

1.    Medical appointments

2.    To and from the Senior Center and the Daily Activities for Independence Program.

3.    Grocery Shopping

4.    Banking and bill paying

5.    Other appointments (lawyer, hairdresser)

6.    Visiting (nursing homes, friends, etc.)

The current schedule is available from the Senior Center Office.  It is frequently updated to reflect changing needs.

B.   The vehicles may provide service in or out-of-town to special destinations approved by the Executive Director.  They may include, but not be limited to, the State Capitol, surrounding Senior Centers or a special event.

IV.        HOURS OF OPERATION

A.    The transportation system runs from to 8:30 a.m. to 4:00 p.m., Monday through Friday,

B.     The Executive Director must approve use of vehicles for hours other than above.

V.         RESERVATIONS

A.    Reservations are required by 12 noon of the preceding workday by contacting the Senior Center.

B.     Reservations will be accepted on a first-come, first-served basis, with consideration given to priority destinations and as the schedule allows.

C.    Drivers are not responsible for scheduling.  To ensure proper service, contact the Senior Center office.  DO NOT make reservations or cancellations with the drivers.

D.    Every effort will be made to accommodate an individual’s appointments.  However, an alternative time may be suggested in order to better serve all the requests.

E.   We cannot pinpoint the exact times of pick-up, therefore we tell you the approximate times of pick-up.  Please be patient waiting for the bus.  Any undue delays, you will be called.

VI.        CANCELLATIONS

A.    If it becomes necessary to cancel a reservation, please call as soon as possible.  The staff will be available to take phone calls at the Senior Center beginning at 8:30 a.m.

B.     If transportation should be delayed due to unforeseen circumstances or an emergency, every effort will be made to contact an individual directly.

C.    If transportation should be cancelled due to inclement or dangerous weather, every effort will be made to contact you directly.  Cancellations will also be announced on WTIV-TV (Ch 30), WFSB-TV (Ch 3), and WTNH-TV (Ch 8).

VII.       SAFETY

A.    All passengers are required to wear seat belts when riding in vehicles.  The driver will assist as needed.

B.     The vehicles are not available for emergency medical transportation.

C.    The driver may refuse to transport a passenger, after contacting the Senior Center, in the following situations:

1.    The individual appears too ill to be transported.

2.    Sidewalks or driveways are unsafe for walking due to ice or snow accumulation.

D.    The driver must secure all wheelchairs and carts.

VIII.      PROGRAM SUPPORT

A.    The Transportation Program receives its major funding from the Town of Wallingford and is supplemented by donations.

B.     The vehicles are leased by the Town of Wallingford from the Greater New Haven Transit District (GNHTD)

C.    Donations for transportation by participants are appreciated.

IX.        GRATUITIES

A.    The drivers or escorts may not accept gratuities.

X. SENIOR DESTINATIONS

The bus may be used within Wallingford to do:

  • -Grocery shopping
  • -Medical appointments (not emergency medical transportation)
  • -Travel to appointments (bank, hairdresser, lawyer, business, bill paying)
  • -Visit friends (at home, nursing home, etc.)
  • -Participate in special activities scheduled through the Senior Center

Shopping trips are scheduled so riders have different shopping areas to choose from on specific days of the week.  Below is our general schedule.  We make every effort to accommodate your needs.